FAQ
We value your Privacy
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. Furthermore, we will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
About Products
1.About packing
We use environmentally friendly simple packaging, each set is packed in a plastic bag, and 10 sets are in a large plastic bags.
2.About size
Colorfulcool.com offer standardized US size systerm and manual measurement on each product. Please refer to "size chart" section in each product for more details.
3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes, OEM condition is welcomed, and the minimum quantity depends on the items you order, ad please send us the clear model pictures you want to order to us, we will submit them to our Designers, once we have the material, we could produce for you in time. If you have not, we will search them for you, and then produce. And send the samples with other items you order to you first so that you could check. More detail, please visit: OEM Service
4.About the Material
There are 3 kinds of elasticity listed in the size chart : High Elasticity (two-sided stretched), Medium Elasticity (one-sided stretched) and Nonelastic (can not stretched ). Colorfulcool.com also offer customized fabrics. Please contact our online service for more details.
About Price and Payment
1.About the price
We are mainly a retail site, but we also have our own factory, so we can also accept wholesale orders, all the products online are including the duties.
2.The wholesale discount policy
We offer a 5% discount if the product total price is over US$1,000，10% off over US$2,500 and 15% off over US$5,000 as the wholesale discount. Pre-order & promotional products are not included.
If you need order more than US$30,000 or 200 pieces per style/color/size, please contact our online sale manager directly or by email service@colorfulcool.com.
3.About loyalty discount or rewards scheme
We offerloyalty discount and we will calculate your monthly order volume (without the shipping cost, tax and VAT). Once over US$2,500, all the orders which you place in the next month will get a 5% discount and Over US$5,000, get at least 10% off, and over US$10,000, get 15% off.
All the discount is not superimposed, the biggest discount is 15% off.
4.Our payment and bank remittance information.
We accept the Credit Cards, PayPal, If you want to pay us through Bank or Western Union, please contact us for receiver's information.
5.About payment time
We accept online instant payments by Credit Cards & PayPal. General Payment must be made within 3 days of ordering. If there is any reason to delay payment, please communicate with us first. Thank you.
About Returns & Terms
We attach importance to the quality of our products and services, so we have to check the products twice again and pack them ourselves before sending the parcel out.
1.How to deal with, If the item is defective?
We are sorry that if the item is defective, and we will actively deal with such incidents. We also need your help.
First: if the item is defective, please notify us within 7 days of delivery.
Second: please send the photo of defective items to our sale manager by online live chat or email, we will make a partial refund to your original payment method or your Dear-Lover account balance according to your requirement.
Third: if we can’t identify, all items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred.
2.Return or cancellation policy
2.1 We accept order cancellation before shipment. Shipped out order can not be cancelled.
2.2 We accept return & exchange within 7 days of delivery.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, then the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
6.Track-Your-Order
Above all, thanks for placing order on our website www.colorfulcool.com. Your satisfaction will be our greatest source of motivation.
We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry.
It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!
Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!